Returns & Exchanges
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Returns and exchanges must be made within 30 days from the date of receipt.
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Any item with "Non-Removal Tag" removed is not eligible for return or exchange.
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Any purchase of full-priced merchandise that is returned to us within our deadline is eligible for a refund to the original form of payment, or for store credit, minus the cost of shipping.
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All items must be returned new, unworn, and in the original packaging.
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Any items that have been washed or altered in any way (including tag removal) are not eligible for return or exchange.
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The customer is responsible for shipping the returned item, as well as the cost of exchange shipping, except in circumstances of defect.
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If you suspect that you have received a defective item, please email pictures of your item to Teresa@teresayluciana.com within 30 days from the date of receipt.
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Defective items will be exchanged for the same item. If this item is unavailable, refund or store credit will be offered.
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Items that are received with broken buttons, broken snaps, holes, inoperative zippers, or stains are considered defective.
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Defective items do not include: differences in beading patterns, loose strings that may be cut off, wrinkles or creases, sizing issues, not laying flat, etc.
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Teresa y Luciana inspects all returns and exchanges, and should an item be in unsellable or unfit condition, Teresa y Luciana has the right to deny its return.
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